Logo - Pro Package

To ensure each website / mobile app is tailored to your business goals and brand identity, we begin every project by collecting a detailed client brief.

We first gather initial information through our contact form, which allows us to understand your basic needs and objectives. This is followed by a call to discuss the project in more detail, giving us a clearer picture of your vision and requirements so we can recommend the most suitable package for your needs.

To ensure a smooth, professional, and efficient workflow, we require full payment at the start of each project.

This upfront payment secures your place in our schedule and allows us to begin work immediately without delays. It also helps streamline the process by removing the need for payment follow-ups or interruptions during key phases of design and development.

Just like reserving time with any professional service provider—such as a photographer, designer, or consultant—upfront payment confirms our mutual commitment and sets the tone for a focused, timely delivery.

This approach ensures we can dedicate our full attention to your project and deliver the highest quality work, while giving you peace of mind that everything is taken care of from the outset.

We appreciate your understanding.

Why We Have a Non-Refundable Policy

At MWD Pro Design, we take pride in delivering high-quality, custom design solutions tailored specifically to each client. Our non-refundable policy exists to protect the time, creativity, and resources that go into every project from the very start. Here’s why:

1. Time and Expertise Are Committed Immediately Design and development work begins as soon as a project is initiated. From research and concept planning to initial drafts, our team invests significant time and professional expertise up front.

   
   

2. Creative Work Is Intellectual Property Logo, web and mobile app design involve custom creative work that cannot be "returned" once delivered or seen. Even initial concepts require unique design thinking and professional execution that holds value.

   
   

3. Project Scheduling and Resource Allocation When we accept a project, we reserve time and resources specifically for you—turning away other potential clients. The non-refundable policy ensures we can maintain our schedule and provide the attention your project deserves.

   
   

4. Discourages Scope Misuse or Indecisiveness Our policy helps ensure that clients are committed and prepared to collaborate with intention. It helps reduce indecision or misuse of design drafts and rounds of revisions beyond agreed scopes.

   
   

5. Custom Work Is Not Resellable Unlike off-the-shelf products, custom logos and websites are made exclusively for each client. These assets cannot be resold or repurposed for another business if canceled midway.

   
   

We value transparency and are always happy to discuss our process before starting a project. Our goal is to create work you are proud to own, and we are committed to doing everything we can to meet your expectations.

We appreciate your understanding.