Introduction

MWD Pro Design ("we", "our", or "us") is committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect and process the following personal data:

• Contact Information – such as your name, email address, phone number, and business details when you fill in our contact form or communicate with us.

• Project Information – details you provide regarding your website requirements, preferences, and business goals.

• Technical Data – such as IP address, browser type, time zone settings, and browsing behaviour, which may be collected through cookies or analytics tools.

• Payment Information – if applicable, for invoicing purposes (note: we use secure third-party processors and do not store payment card details).

How We Use Your Information

Your information is used for the following purposes:

• To respond to enquiries and provide quotes or proposals

• To deliver website design and development services

• To manage our client relationships and project communication

• To improve our services and website user experience

• To meet legal and regulatory obligations

Legal Basis for Processing

Under UK GDPR, the lawful bases we rely on for processing personal data include:

• Consent – when you voluntarily provide your details via our website

• Contract – where processing is necessary to deliver services you have requested

• Legal Obligation – where we are required to comply with legal requirements

• Legitimate Interests – where it is necessary for our business operations, provided it does not override your rights

Sharing Your Information

We do not sell or trade your personal data. We may share it only with:

• Service providers assisting with website hosting, analytics, or payment processing

• Regulators or law enforcement where required by law

• Professional advisers, such as accountants or legal counsel, under confidentiality agreements

Data Security

We take appropriate security measures to protect your data from loss, misuse, or unauthorised access. This includes encryption, secure storage, and limited access to personal data.

Data Retention

We retain personal data only as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

• Customer contact details: 1–2 years after last contact for potential follow-up or ongoing support

• Invoices and financial data: 6 years (required under HMRC regulations)

• Project files: 3–6 years for legal protection or future work

• Newsletter or marketing sign-ups: Until user unsubscribes or 1–2 years of inactivity, consent-based, with regular review

Cookies

We may use cookies and similar tracking technologies to monitor website usage and improve functionality. You can set your browser to refuse cookies or alert you when cookies are being used.

Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices, and we encourage you to review their policies independently.

Mobile App & Website Services – Data Responsibility

MWD Pro Design offers mobile app and website development services using third-party platforms such as Wix, which are GDPR-compliant and offer tools for privacy protection.

However, clients remain responsible for how user data is handled within their apps or websites.

By using our services, you acknowledge and agree to the following:

• Any apps or websites created by MWD Pro Design may collect user data (e.g., via forms, cookies, analytics, bookings, or eCommerce). You, the client, are the data controller of that information.

• It is your responsibility to publish and maintain a privacy policy on your app or website that informs users how their data is collected, used, and stored.

• Wix (our platform of choice) provides privacy tools such as cookie banners, data access forms, and secure hosting. However, MWD Pro Design does not access or process your end-user data unless formally agreed in writing.

• We will assist with the technical setup of privacy-related features (e.g., privacy page placement, consent banners), but we are not responsible for your ongoing legal compliance with data protection laws.

• If you request that MWD Pro Design manage analytics, forms, or app store accounts on your behalf, you must supply accurate information and authorisation, and we will treat any credentials confidentially.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

Contact Us

You have the right to request, rectification, erasure, restriction of processing, object to processing, data portability and withdraw your consent of your data and you can do this by contacting us. If you make a request, we must respond to you without undue delay and in any event within one month.

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
📧 mwdprodesign@icloud.com